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Strategy & Auditing

UtiliSave® Finds Recoverable Errors in 94% of Clients. Here Is What That Number Means.

Ninety-four percent. Let that number settle in for a moment.

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Strategy & AuditingApril 22, 2026Michael Steifman, CEO

Ninety-four percent. Let that number settle for a moment. It means that if you have a commercial building and it has never been audited by an independent expert, the statistical probability that it contains recoverable billing errors is nearly certain.

This is not a statement about bad utilities. Most billing errors are not intentional. They result from incorrect tariff classifications, tax exemption failures, rate schedule mismatches, and computational errors in complex multi-component bills.

“94% of commercial buildings we audit contain recoverable billing errors. This number has held steady for over 35+ years. If your account has never been audited, the time to act is now.”— Michael Steifman, Founder & CEO, UtiliSave

The errors persist because utilities process millions of accounts and rely heavily on automated systems. When an error is introduced, it stays until someone files a specific, documented claim. Without a formal audit process, that is unlikely to happen.

The 6% of buildings where we find no recoverable errors are typically accounts that are on exceptionally simple rate structures or are genuinely new. If your account has been open for more than one year without an audit, the odds are that there are opportunities to be harvested.