Top Five Energy Bill Errors that Hurt Large Energy Consumers

Top Five Energy Bill Errors that Hurt Large Energy Consumers

 Many people aren’t aware that small errors on an energy bill can cost large energy consumers a hefty amount of money in the long run. However, consumers can educate themselves on common sources of energy errors and they can seek guidance from auditing and utility experts to help them obtain the reimbursements they are justly due. There are five common errors that happen more often than the consumer is aware.

  1. Billing Period Errors: One source of errors can occur in the billing period. Sometimes errors arise when one billing period overlaps another. For example, a consumer may be charged for 31 days of usage in a month, but that billing period only had 29 days of usage.
  2. Invoicing Errors: Another common error is balance forwarding, which is when a previous balance on an account is carried over to another billing period, or is brought over accidentally from a different account. Additional billing errors include invoices that are sent to the wrong account, invoices sent when the account has been closed, the application of duplicate line items and energy credits, which would have reduced a bill, not being applied.
  3. Supplier Contract Error: Supplier contract errors also occur regularly. This is when a customer changes utility companies and are charged for energy from both their new and old companies.
  4. Incorrect Meter Readings: Sometimes it can be difficult to keep track of every meter in a large facility that is powered by multiple units, which can lead to errors in the readings. Utility companies may not always be alerted for these types of issues, especially if they are receiving monthly payments from the customer.
  5. Deviations in Energy Usage: Utility companies don’t react when they see large deviations in energy usage. A responsible energy carrier will let their client know when they see spikes in usage in order to help their customer identify problems and reduce energy use.

Many consumers might not have the knowledge needed to find these errors and bring them to the attention of the utility company to get the reimbursement they deserve; this is where using a forensic auditing and utility expert can make a big difference in energy savings.

UtiliSave, which serves over 16,000 properties nationwide, has found that because of the above errors there is a 93% likelihood that a customer will find a utility error on their bills. UtiliSave has found that the energy overcharges for large institutions can often average from around 2.5% to 10%.