Top Five Energy Bill Errors that Hurt Large Energy Consumers

Top Five Energy Bill Errors that Hurt Large Energy Consumers

 Many people aren’t aware that small errors on an energy bill can cost large energy consumers a hefty amount of money in the long run. However, consumers can educate themselves on common sources of energy errors and they can seek guidance from auditing and utility experts to help them obtain the reimbursements they are justly due. There are five common errors that happen more often than the consumer is aware.

  1. Billing Period Errors: One source of errors can occur in the billing period. Sometimes errors arise when one billing period overlaps another. For example, a consumer may be charged for 31 days of usage in a month, but that billing period only had 29 days of usage.
  2. Invoicing Errors: Another common error is balance forwarding, which is when a previous balance on an account is carried over to another billing period, or is brought over accidentally from a different account. Additional billing errors include invoices that are sent to the wrong account, invoices sent when the account has been closed, the application of duplicate line items and energy credits, which would have reduced a bill, not being applied.
  3. Supplier Contract Error: Supplier contract errors also occur regularly. This is when a customer changes utility companies and are charged for energy from both their new and old companies.
  4. Incorrect Meter Readings: Sometimes it can be difficult to keep track of every meter in a large facility that is powered by multiple units, which can lead to errors in the readings. Utility companies may not always be alerted for these types of issues, especially if they are receiving monthly payments from the customer.
  5. Deviations in Energy Usage: Utility companies don’t react when they see large deviations in energy usage. A responsible energy carrier will let their client know when they see spikes in usage in order to help their customer identify problems and reduce energy use.

Many consumers might not have the knowledge needed to find these errors and bring them to the attention of the utility company to get the reimbursement they deserve; this is where using a forensic auditing and utility expert can make a big difference in energy savings.

UtiliSave, which serves over 16,000 properties nationwide, has found that because of the above errors there is a 93% likelihood that a customer will find a utility error on their bills. UtiliSave has found that the energy overcharges for large institutions can often average from around 2.5% to 10%.


UtiliSave Audit Leads to $400,000 Savings for Commercial Property in New York

New York, April 29, 2016 –UtiliSave, LLC, a preeminent optimizer of utility data headquartered in NYC, recently identified and secured significant returns for one of its real estate clients — the managing agent for one of Manhattan’s largest Class A office buildings (over 1.6M SF) in Midtown New York . Through intricate analysis of the Commercial Client’s utility billing data and through physical inspection of the location, UtiliSave was able to uncover significant overcharges.  These findings produced a return of $400,000 back to the commercial client.

UtiliSave, which is celebrating its 25th anniversary this year, is a total utility data management partner with unparalleled technology for forensic Utility and Energy Bill Auditing specializing in finding substantial savings in commercial utility bills.

UtiliSave was engaged by our Commercial Client to audit their utility bills for a building in New York City. UtiliSave underwent its analysis of the data and conducted physical inspections of the property including all water and fire meters. After identifying issues of concern, UtiliSave presented its findings and detailed analysis to the water department and requested that the Commercial Client be credited back for the errors.  At first this request was denied, however, UtiliSave effectively leveraged their knowledge of regulatory practices and strong negotiating skills to finally get a $400,000 claim settlement on behalf of our client.

“We could not be more pleased with the results of our efforts for this client,” stated UtiliSave CEO, Michael Steifman. “Our determination and steadfast dedication to secure refunds from utilities throughout the U.S. showcases our ability to deliver continues positive outcomes for our clients that sets us apart from other firms.  At UtiliSave, we recognize that significant cost reductions and enhanced operations is mission critical for our client’s success.”

Learn more about how UtiliSave serves Commercial Properties


About UtiliSave:

UtiliSave, LLC specializes in extracting value for clients through utility data optimization.  Headquartered in New York City and servicing over 16,000 properties nationwide, UtiliSave was founded in 1991 and has been developing its own intricate data analysis software since 1998.  Equipped as a total utility management partner, UtiliSave benefits not only large energy consumers, but also Efficiency Project Providers and ESCOs / Utility Companies.  Core products include BillAudit™ and UseAudit™ which analyze historical utility data to identify refund opportunities and operational inefficiencies, and Utility Management Interface (UMI) – a user-friendly platform that provides superior energy management.  For more information on UtiliSave and their product offerings, please visit or call (718) 382-4500.

Press Contact:

Maureen Shires
631 766 9712



Michael Steifman is Bringing Down Energy Bills One Audit at a Time

APRIL 27, 2016 / in News / by Liam La Guerre, Commercial Observer……..

“The analogy that I like to use is that we are like tax attorneys for utility bills,” said Michael Steifman, the founder and chief operating officer of UtiliSave.

Tax attorney might not sound like the most glamorous endeavor. And maybe it’s an odd way to advertise yourself (we thought people call their tax attorney out of necessity—not because it sounds cool). But just like in a tooth-and-nail tax audit where millions of dollars can hang in the balance, the same is true for an energy audit. In the fight for energy efficiency and lowering utility bills, it is difficult not to take note of the staggering amount of money UtiliSave has brought owners over the years.


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UtiliSave CEO Featured in Commercial Observer


Commercial Observer featured UtiliSave’s CEO, in its April 27, 2016 article entitled “Michael Steifman is Bringing Down Energy Bills One Audit at a Time.” This article discussed how UtiliSave’s business model of performing risk free energy audits has led to substantial refunds and energy savings to the companies that it serves.

Steifman founded his premier energy auditing and consulting firm, UtiliSave, in the early 1990s when energy auditing was a relatively new concept. UtiliSave now serves over 16,000 properties owned by about 600 landlords and includes a wide variety of commercial and residential organizations as well as governmental organizations, universities, hospitals, hotels and manufacturers.

In an energy conscientious society, it is mission critical for most companies to reduce their energy consumption and overhead costs. UtiliSave conducts audits of companies’ energy bills and saves their customers money by finding areas where they were overcharged.  In fact, UtiliSave has saved their customers between $350 to $400 million dollars by obtaining refunds for their clients from the energy companies.

UtiliSave offers a wide variety of consulting and technology services to their customers.  And to help their customers manage their energy cost they developed Utility Management Interface (UMI). The UMI Dashboard is a browser-based platform that gives their customers a simple way to review and track comprehensive utility data at their fingertips. Learn more about UMI by watching this demo.

Steifman is an innovator in the energy auditing arena and has contributed significantly towards energy savings for many companies. UtiliSave continues to grow and take on new clients and is constantly working on new ways to help yield savings for their customers.

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